Returns & Refunds Policy

At The Fit Fork, we take pride in the quality of our meals and service. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Since our products are perishable food items, we have a specialized return and refund policy that differs from traditional retail products. Please read this policy carefully to understand your options if you're not satisfied with your order.

We stand behind the quality of our meals. If you receive a meal that doesn't meet our high standards for any reason, we want to know about it so we can address the issue and improve our service.

You may be eligible for a refund or credit in the following situations:

Quality Issues

If a meal arrives damaged, spoiled, or otherwise unfit for consumption, you may be eligible for a full refund for that specific meal. Please take photos of the affected items to help us improve our quality control process.

Missing Items

If your order is missing items that you paid for, you'll receive a refund for those specific items or replacement meals in your next delivery, depending on your preference.

Delivery Issues

If your delivery is significantly delayed (more than 24 hours) due to carrier issues and the meals are no longer in acceptable condition, you may be eligible for a full or partial refund.

Taste Preferences

We understand that taste preferences are subjective. If you try a meal and simply don't enjoy the flavor, we may offer a credit toward a future purchase rather than a monetary refund. This helps us ensure you find meals you truly enjoy.

Allergic Reactions

If you experience an allergic reaction to a meal despite our allergen labeling, please contact us immediately. We take food allergies very seriously and will address such situations on a case-by-case basis.

To request a refund or report an issue with your order, please follow these steps:

1. Contact Us: Send an email to contact@thefitforkmeals.ca with details about your order issue.
2. Provide Order Details: Include your order number, delivery date, and specific items you're requesting a refund for.
3. Describe the Issue: Explain what went wrong with your order in as much detail as possible.
4. Include Photos (if applicable): If you're reporting quality issues, please include photos of the affected meals.

Our customer service team will review your request and respond within 1-2 business days. If your refund is approved, it will be processed within 3-5 business days.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

In some cases, we may offer account credit instead of a monetary refund. Account credits will be automatically applied to your next purchase and do not expire.

You can cancel your subscription at any time through your account settings. Here's what you need to know about subscription cancellations:

• Timing: Cancellations must be made before the weekly cutoff time (Thursday for Monday deliveries, Monday for Thursday deliveries) to prevent charges for the next delivery.
• Partial Refunds: If you've been charged for a delivery that hasn't been processed yet, you may be eligible for a refund.
• No Cancellation Fees: We don't charge any fees for cancelling your subscription.

If you need assistance cancelling your subscription, our customer service team is happy to help.

The following items are generally not eligible for refunds:

• Gift cards: Once purchased, gift cards cannot be refunded but can be used for any eligible purchase on our platform.
• Promotional items: Free or discounted items received as part of a promotion are not eligible for cash refunds.
• Shipping fees: Shipping fees are generally non-refundable unless the delivery issue was caused by our error or carrier negligence.

We reserve the right to modify this Returns & Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund terms.